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FOR IMMEDIATE RELEASE
PR- 022-08
January 22, 2008
MAYOR BLOOMBERG, COMMISSIONER MINTZ AND
COMMISSIONER COSGRAVE ROLL OUT TWO NEW
TECHNOLOGY APPLICATIONS TO SLASH GOVERNMENT
RED TAPE, AS PROMISED IN 2008 STATE OF THE CITY
ADDRESS
Consumer Affairs Now Lets Small Business Owners Renew
City Licenses Online Without Having to Wait On Line in
Government Offices
311 Callers Can Now Check Progress On Service Requests
at www.nyc.gov
Mayor Michael R. Bloomberg, Department of Consumer
Affairs (DCA) Commissioner Jonathan Mintz and Department
of Information Technology and Telecommunications (DOITT)
Commissioner Paul J. Cosgrave today rolled out two new
technological initiatives to improve the City's customer
service, slash government red tape and ease the regulatory
burden on small business owners in New York City - delivering
the first of a series of initiatives that the Mayor promised New
Yorkers in his 2008 State of the City address on Thursday.
Business licensing at the Department of Consumer Affairs is
now faster and more convenient for New York City small
businesses because online business license renewal forms
are available for business owners to submit any time and from
anywhere - not just in a government office between 9 a.m.
and 5 p.m. In addition, 311 has been expanded to empower
New Yorkers to check the status of a 311 service request on
the web at www.nyc.gov, and to give New Yorkers the option
of receiving a confirmation email from 311 with both their
service request number and a link to the tracking site. These
technological enhancements will be followed by other major
and technological improvements to public safety, government
accountability and transparency, and customer service
throughout the coming year. The Mayor, Commissioner Mintz
and Commissioner Cosgrave joined small business owner Xin
Li at his East Elmhurst Laundromat, Li's Laundromat, to
announce these programs.
"Over the past six years we have remained committed to our
goal of bringing government to the people and transforming
their contact with City government into a more accessible and
efficient experience," said Mayor Bloomberg. "By cutting red
tape for small businesses, and providing easier access to
information, we continue to use technology and innovation to
streamline City services and make government more
transparent and accountable."
"New York businesses have every right to expect that we will
use technology to make it as easy and efficient as possible to
get what they need from the City," said DCA Commissioner
Jonathan Mintz. "Today we take a quantum leap forward by
making our licensing services available online."
"Success is never permission to rest on your laurels, and
that's especially true in customer service," said DoITT
Commissioner Paul Cosgrave. "Now, by enabling thousands
of businesses and million of callers to access City government
online, we're enhancing already successful technologies by
providing an additional avenue of seamless access to our
customers."
The Department of Consumer Affairs has begun making it
easier for business owners to renew their business licenses
on the City's official website, www.nyc.gov. The new online
license renewal form provides many businesses convenience
and flexibility as they will no longer be required to come to the
licensing center. This significantly decreases the amount of
time businesses have to wait for their data to be processed.
Based on DCA's license renewal calendar, three major
categories of business so far have had the opportunity to use
this new service, including home-improvement salespersons,
tobacco retail dealers and laundry service providers. When
the online renewal form was launched in two pilot phases late
last year, almost 20,000 businesses licensed by DCA were
eligible for online renewal service. By the end of 2008, 70
percent of the over 60,000 businesses DCA licenses citywide
will be able to submit renewal applications on www.nyc.gov.
This year, DCA will expand its online services to include
self-service online forms for businesses with existing licenses
that need to update changes in their information, like the
mailing address or phone number. The Department expects
to launch this form in the summer. This fall, DCA also plans to
add an application for a new business license on its web site.
In order to add this improved functionality to its web site, DCA
worked closely with DoITT to ensure that businesses using
the online renewal option could pay for their renewal fees
safely and securely over the Internet.
To strengthen the City's goal of enhancing customer service,
government efficiency and accountability, DOITT is making it
easier for New Yorkers to track the progress of their 311
service request on the web. Customers can visit www.nyc.gov
to enter the service request number provided by the 311
operator who received their initial request and they will be
provided with information on the request they filed, including
the date created, type of request, request details, the
borough and address of the incident, the status of the service
request, and the last time the request was updated by the
servicing agency. All 311 service requests filed over the past
45 days are available on www.nyc.gov. This latest
functionality represents a significant step toward the PlanIT
goal of providing the information and services already
available by calling 311 on the City's official website as well.
PlanIT, launched in November 2007, is New York City's
first-ever comprehensive technology strategy for coordinated,
effective and efficient citywide IT implementation.
Over the past 6 years, New York City has brought new
technology to every level of City government to improve
customer service and make government more open,
responsive and accountable to the public. Over the next year,
the City will continue to implement major technology
improvements as outlined the Mayor's State of the City
address including the expansion of Business Express, online
monitoring of the Street Conditions Observation Unit (SCOUT)
program, and a new Citywide Performance Reporting system,
an accountability tool that will include information from 45 city
agencies online and available to the public.
PR- 022-08
January 22, 2008
MAYOR BLOOMBERG, COMMISSIONER MINTZ AND
COMMISSIONER COSGRAVE ROLL OUT TWO NEW
TECHNOLOGY APPLICATIONS TO SLASH GOVERNMENT
RED TAPE, AS PROMISED IN 2008 STATE OF THE CITY
ADDRESS
Consumer Affairs Now Lets Small Business Owners Renew
City Licenses Online Without Having to Wait On Line in
Government Offices
311 Callers Can Now Check Progress On Service Requests
at www.nyc.gov
Mayor Michael R. Bloomberg, Department of Consumer
Affairs (DCA) Commissioner Jonathan Mintz and Department
of Information Technology and Telecommunications (DOITT)
Commissioner Paul J. Cosgrave today rolled out two new
technological initiatives to improve the City's customer
service, slash government red tape and ease the regulatory
burden on small business owners in New York City - delivering
the first of a series of initiatives that the Mayor promised New
Yorkers in his 2008 State of the City address on Thursday.
Business licensing at the Department of Consumer Affairs is
now faster and more convenient for New York City small
businesses because online business license renewal forms
are available for business owners to submit any time and from
anywhere - not just in a government office between 9 a.m.
and 5 p.m. In addition, 311 has been expanded to empower
New Yorkers to check the status of a 311 service request on
the web at www.nyc.gov, and to give New Yorkers the option
of receiving a confirmation email from 311 with both their
service request number and a link to the tracking site. These
technological enhancements will be followed by other major
and technological improvements to public safety, government
accountability and transparency, and customer service
throughout the coming year. The Mayor, Commissioner Mintz
and Commissioner Cosgrave joined small business owner Xin
Li at his East Elmhurst Laundromat, Li's Laundromat, to
announce these programs.
"Over the past six years we have remained committed to our
goal of bringing government to the people and transforming
their contact with City government into a more accessible and
efficient experience," said Mayor Bloomberg. "By cutting red
tape for small businesses, and providing easier access to
information, we continue to use technology and innovation to
streamline City services and make government more
transparent and accountable."
"New York businesses have every right to expect that we will
use technology to make it as easy and efficient as possible to
get what they need from the City," said DCA Commissioner
Jonathan Mintz. "Today we take a quantum leap forward by
making our licensing services available online."
"Success is never permission to rest on your laurels, and
that's especially true in customer service," said DoITT
Commissioner Paul Cosgrave. "Now, by enabling thousands
of businesses and million of callers to access City government
online, we're enhancing already successful technologies by
providing an additional avenue of seamless access to our
customers."
The Department of Consumer Affairs has begun making it
easier for business owners to renew their business licenses
on the City's official website, www.nyc.gov. The new online
license renewal form provides many businesses convenience
and flexibility as they will no longer be required to come to the
licensing center. This significantly decreases the amount of
time businesses have to wait for their data to be processed.
Based on DCA's license renewal calendar, three major
categories of business so far have had the opportunity to use
this new service, including home-improvement salespersons,
tobacco retail dealers and laundry service providers. When
the online renewal form was launched in two pilot phases late
last year, almost 20,000 businesses licensed by DCA were
eligible for online renewal service. By the end of 2008, 70
percent of the over 60,000 businesses DCA licenses citywide
will be able to submit renewal applications on www.nyc.gov.
This year, DCA will expand its online services to include
self-service online forms for businesses with existing licenses
that need to update changes in their information, like the
mailing address or phone number. The Department expects
to launch this form in the summer. This fall, DCA also plans to
add an application for a new business license on its web site.
In order to add this improved functionality to its web site, DCA
worked closely with DoITT to ensure that businesses using
the online renewal option could pay for their renewal fees
safely and securely over the Internet.
To strengthen the City's goal of enhancing customer service,
government efficiency and accountability, DOITT is making it
easier for New Yorkers to track the progress of their 311
service request on the web. Customers can visit www.nyc.gov
to enter the service request number provided by the 311
operator who received their initial request and they will be
provided with information on the request they filed, including
the date created, type of request, request details, the
borough and address of the incident, the status of the service
request, and the last time the request was updated by the
servicing agency. All 311 service requests filed over the past
45 days are available on www.nyc.gov. This latest
functionality represents a significant step toward the PlanIT
goal of providing the information and services already
available by calling 311 on the City's official website as well.
PlanIT, launched in November 2007, is New York City's
first-ever comprehensive technology strategy for coordinated,
effective and efficient citywide IT implementation.
Over the past 6 years, New York City has brought new
technology to every level of City government to improve
customer service and make government more open,
responsive and accountable to the public. Over the next year,
the City will continue to implement major technology
improvements as outlined the Mayor's State of the City
address including the expansion of Business Express, online
monitoring of the Street Conditions Observation Unit (SCOUT)
program, and a new Citywide Performance Reporting system,
an accountability tool that will include information from 45 city
agencies online and available to the public.
The Museum Store Company -
TheArtifact was founded in 1997, and
is operated by Arden (Arden
Technologies, Inc., est. 1994). Since
that time we have become one of the
largest collections of museum and
art reproductions anywhere. Since
1997, we've sold thousands of
reproductions to individuals,
institutions, and companies
worldwide. As a result we have
received some nice inclusions,
awards, and very kind words from our
customers:
* In Spring of 1999, we were
featured on ABC.COM in 1999 as a
part of the production of Cleopatra
starring Timothy Dalton (aka. James
Bond).
* In Fall of 1999, Goto.com (now
Overture) showcased TheArtifact as a
select and unique destination for
their Shopping Safari promotion.
* In the April 2000, we were
featured in the cover article of
Germany's Geo Magazine
* In the January 2000 issue of
Presence Magazine we were
recognized in their "Best of the Web
2000" article.
* In 2002, we supplied the
Students Exhibition for Studium
Biblicum in Hong Kong. In 2003 we
continue to provide our reproductions
to schools across the United States
from Pennsylvania, Wisconsin,
Texas, New York, Nevada to
California. Schools please call for
special academic programs.
* In January of 1999 and
September of 2002, we sold items to
the Boston of Museum of Science for
use in exhibits and as teaching tools.
* In the Fall of 2002, we provided a
number of items to Universal Studios
Japan for their Mummy II exhibit!
* And we've been recognized by
number customers since our
inception.
TheArtifact was founded in 1997, and
is operated by Arden (Arden
Technologies, Inc., est. 1994). Since
that time we have become one of the
largest collections of museum and
art reproductions anywhere. Since
1997, we've sold thousands of
reproductions to individuals,
institutions, and companies
worldwide. As a result we have
received some nice inclusions,
awards, and very kind words from our
customers:
* In Spring of 1999, we were
featured on ABC.COM in 1999 as a
part of the production of Cleopatra
starring Timothy Dalton (aka. James
Bond).
* In Fall of 1999, Goto.com (now
Overture) showcased TheArtifact as a
select and unique destination for
their Shopping Safari promotion.
* In the April 2000, we were
featured in the cover article of
Germany's Geo Magazine
* In the January 2000 issue of
Presence Magazine we were
recognized in their "Best of the Web
2000" article.
* In 2002, we supplied the
Students Exhibition for Studium
Biblicum in Hong Kong. In 2003 we
continue to provide our reproductions
to schools across the United States
from Pennsylvania, Wisconsin,
Texas, New York, Nevada to
California. Schools please call for
special academic programs.
* In January of 1999 and
September of 2002, we sold items to
the Boston of Museum of Science for
use in exhibits and as teaching tools.
* In the Fall of 2002, we provided a
number of items to Universal Studios
Japan for their Mummy II exhibit!
* And we've been recognized by
number customers since our
inception.
| HOTELS | CREDIT CARDS | LOANS | GIFTS | GAMBLING | ART GALLERY | EDUCATION | HEALTH & FITNESS | FLOWERS |