Quartz Surface Limited Residential 10-Year Warranty Back
U.S. Quartz Products Inc. will warrant from the original date of installation material that fails due to any manufacturing
defect when fabricated and installed by CaesarStone Certified Fabricator for a period of ten (10) years. This warranty
covers the repair or replacement of failed material that has been permanently installed into your residence. The option
to repair or replace is at the sole option of U.S. Quartz Products Inc.
The Residential Limited 10-year warranty is available only to the owner of a single-family residence in which the
surfacing product is originally installed or, in the case of a newly constructed single-family residence, to the first owner
acquiring the residence from the builder thereof with the surfacing product already permanently installed.
Terms and Conditions
This warranty applies to product that was installed after July 1, 2007.
1. This warranty applies only to CaesarStone quartz surfacing materials and does not apply to any other products,
including other quartz surfacing products manufactured or supplied by any other party, except U.S. Quartz Products Inc.
2. This warranty applies only to installations that are permanently installed in the interior of residences and that have not
been moved from original installations. This warranty applies only to CaesarStone quartz surfacing materials that have
been permanently installed in the interior of residences. If after or during installation you decide that you do not like the
color or finish you selected, replacement is not covered by this warranty.
3. This warranty does not cover materials that have not been paid for.
4. This warranty only applies to materials that have been maintained according to the Limited residential 10-year
warranty provided at the time of installation or upon request from U.S. Quartz Products Inc.
5. To request service under this warranty you must contact the entity from which you purchased CaesarStone or contact
U.S. Quartz Products Inc. directly at 877-978-2789.
6. Following installation, you must register your product immediately in order to activate your warranty by completing the
easy to use online form made available at http://warranty.caesarstoneus.com or by contacting CaesarStone customer
service at 877-978-2789.
In the event that no record of your warranty is on file you must provide proof of purchase in the form of a copy of your
original receipt or invoice showing the name of the Authorized Dealer and CaesarStone Certified Fabricator. You must
agree to cooperate with U.S. Quartz Products or its authorized agents in the inspection of the product and will assist us
in efforts to perform our obligations under this warranty. U.S. Quartz Products Inc. will seek to obtain the best possible
result whether we decide to repair or replace your installation but exact color match cannot be guaranteed.
7. This warranty is transferable during the warranty period provided the original purchaser provides in writing to U.S.
Quartz Products Inc. the name of the new owner and contact information. Under no circumstances will this warranty
exceed ten (10) years from the date of installation.
8. All decisions regarding this warranty are at the sole discretion of U.S. Quartz Products Inc. No representative, dealer,
salesperson, fabricator or any other person is authorized to make any warranty or promises on behalf of U.S. Quartz
Products Inc. with respect to CaesarStone quartz surfacing products.
Exclusions:
1. This warranty does not cover use for commercial purposes. Commercial use includes but is not limited to, use in a
store, office or other place of business.
2. This warranty does not cover products installed in outdoor applications.
3. This warranty does not cover improper use or abuse. Improper use or abuse includes, but is not limited to, damage
from mishandling or misuse, damage from excessive heat or uneven exposure to weather conditions, physical or
chemical abuse, and damage from improper care and maintenance.
a. Chips: Chips are caused by excessive impact. Chips or any other impact damage are not covered under this
warranty.
b. Scratches: CaesarStone is a very hard material and highly scratch resistant but not scratch proof. Scratches are
not covered under this warranty and proper care should be exercised including the use of a cutting board as part of
your proper care and maintenance.
4. This warranty does not cover routine maintenance. Routine maintenance includes but is not limited to, minor
conditions such as stains and water spots that maybe corrected by following the techniques specified in the online Care
& Maintenance section.
5. This warranty does not cover failures due to fabricators not following the prescribed fabrication and installation
procedures as outlined by U.S. Quartz Products. Improper fabrication is the responsibility of the fabricator/installer.
6. This warranty does not cover seam appearance or seam performance or adhesive, caulk or other accessory items.
Once installed the two main reasons for seam separation or cracking are the shifting or movement of the substrate,
cabinets or foundation and thermal shock, which can occur when a hot pan, dish or other receptacle or object is left on
the countertop for more than a brief period. Trivets or hot pads should always be used. These items are not considered
material defects but are subject to proper care and maintenance by the owner.
7. HONED FINISHES: This warranty does not cover the altering of any factory applied polished or honed finish. Only the
colors listed in the CaesarStone brochure, sample-book or on-line as available in a honed finish are eligible under the
10 year limited warranty. Any other colors that are provided as a “honed” finish are excluded from this warranty and any
issues arising from the practice of “in-shop” honing are the responsibility of the fabricator.
a. This warranty does not cover temporary marks that are common on a honed finish such as metal marks, fingerprints
or other signs of daily living. A signed “Special Care Considerations for CaesarStone Honed Finishes" form is required
to be submitted to CaesarStone and or its assigns to receive coverage under the 10 year limited warranty. This form
must be signed by the end user/owner of the finished installation.
8. This warranty does not cover additional modifications such as plumbing, electrical, tile cabinets etc. that may be
necessary to repair or replace the CaesarStone product covered by this limited warranty.
9. COLOR VARIATION: CaesarStone is manufactured from natural quartz. Variations in the color, size, shape and the
distribution of the pattern of the natural quartz and the tone of the background are inherent and unique characteristics
of the product and are not covered under this warranty.
a. Color Samples: Samples are provided to consumers, dealers and fabricators and are only representative and not
an exact replication of what will be installed in your home. Variations such as those stated above (#9) are inherent and
unique characteristics of the product and do not affect product performance and your countertop will not be replaced
due to these variations.
b. Blemishes: Some level of what could be referred to as spots or blotches are inherent in the manufacturing process
of quartz surfacing products. Blemishes larger than the size of a U.S. 10-cent piece are covered under this warranty.
c. Finish: CaesarStone quartz surfacing measures an average of 40 gloss units or higher for our polished finish. In
comparison gloss levels on granite range from 70-85. CaesarStone will have less gloss than granite. Any installation
with a gloss that measures 40 or more is standard and is not covered under this warranty.
10. U.S. Quartz Products Inc. is not responsible for damage or injury caused in whole or part by acts of God, job site
conditions, architectural/engineering design, structural movement and acts of vandalism or accidents.
11. This warranty does not cover products installed with known or visible defects at the time of installation, including but
not limited to color variance.
12. U.S. Quartz Products Inc. shall not be responsible in either contract or tort for any loss of direct, consequential or
incidental damages arising out of the use or the inability to use the products covered in this warranty. Some states do
not allow exclusion or limitation of incidental damages, so the above limitations or exclusions may not apply to you.
13. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
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